Your sales staff are unique and matching their skill sets and personalities to the right role is crucial.
When clients need additional support to work alongside their customer service or sales force I will actively get involved. Working with sales teams I train, coach and steer, getting to know each individual, rather than just working with a team ‘plural’.
Plenty of bad training has taken place in The Boardroom with employees clock watching. They are an expensive waste of time, money and can be totally de-motivational.
I look to bring the best out of every individual within your sales and customer services teams.
Learning what makes drives a sales person, listening to their individual needs and putting individual training plans together is far more effective. Ensuring your sales team feel valued and fairly rewarded are essential to getting the very best results from them. People buy people and they are therefore worth investing in if you want them to sell your product or service, sell it well, and more than once. One-off sales are rarely part of a business strategy, long term customers and client account growth are.
Establishing what motives each person is so important, and everyone’s motivation is different. There are so many round pegs in square holes in all walks of life and sales is no different. Identifying what makes your sales force tick can transform a business. Often the wrong skill set is in place and an employee would be much better suited to a different role. If handled correctly, making positive changes within your team can increase staff motivation, leading to a rapid rate of personal development, as well as a lift in sales figures.
With this approach in place, accountability, targets and transparent figures are accepted as standard. Rather than fearing targets and forecasting, your sales force can view these as tools to manage progression, as everyone works towards being successful as individuals, as a team and as a business collectively.
Every individual has strengths as well as weaknesses, identifying these and acting on them is so important. Seeing your team flourish, with skills they never knew they had, is rewarding for them, you, and your business.
Send me a message to start unlocking your business’ potential. From marketing support to sales training, it all starts with a conversation about where you want your business to go.